Términos del servicio


All items (the “Items”) sold by ARTE Madrid through this site are sold subject to the Terms and Conditions contained herein (these “Terms and Conditions”) written by ARTE Madrid. By submitting your order, you confirm that you have read, understood and agreed to these Terms and Conditions.

To place an order through this site, you must be an individual reached the age of majority (which in most countries is 18 years old), who have the legal capacity to enter into a contract.

These Terms and Conditions only apply to the sales conducted through this site and all the products sold through ARTE Madrid retail stores are not subject to these Terms and Conditions.

ARTE Madrid reserves the rights to amend and change these Terms of Conditions from time to time without any prior notice and enter of this website will signify your agreement to be bound by these modified “Terms and Conditions”.

Headings of these Terms and Conditions are used for convenience only and should not be taken into account when constructing these Terms and Conditions.



The price shown on this site are in HKD by default setting.

After you submitted an order on our site and once the order is confirmed, an order confirmation email will be sent to the email address provided by you.

ARTE Madrid will endeavour to fulfill the purchased orders in this site but shall not be liable to any person if ARTE Madrid declines to or is unable to fulfill an order for whatever reasons. Under such circumstances, your order will be cancelled and the payments will be refunded.

Tailor-made orders are accepted through this site. For details, please contact our customer service team by emailing cs@arte-madrid.com.

Coupon or Promotion Codes

ARTE Madrid coupon or promotion codes are subject to expire without notice. ARTE Madrid will not accept expired coupon or promotion codes.

Free Gifts

Free gifts are limited in quantity and subject to availability. ARTE Madrid reserves the right to substitute another gift of comparable value, without notice, when the selected free gift is not available.



All the payments for online purchases on this site must be settled by using Shopify Payment or PayPal. ARTE Madrid owns the rights to change the payment method and such changes will be announced on this website.

When ordering on this website, you will need to enter your payment details on the appropriate form including your credit card information. You hereby confirm that you own the credit card legitimately and all the details you provided for the payment are correct.

ARTE Madrid holds no responsibility and will not pay for any additional charges arise through credit card payment.


Shipping Policy

ARTE Madrid offers free shipping for worldwide orders over HKD780.00. However, ARTE Madrid reserves the rights to charge the shipping costs and taxes of the purchased items. Shipping Fee will be charged at HKD78 per order.

After your purchased item(s) is / are shipped, you will receive a shipment notification with delivery details including shipment tracking number by the e-mail provided when you placed your order. The e-mail you submitted must be valid in order to receive the notifications.

ARTE Madrid will ship your purchased item(s) out within 10-14 working days unless the item is out of stock. ARTE Madrid will inform you of the arrangement through your registered e-mail if such cases occur.

Under normal situations, the delivery time is within 5-14 working days depends on the shipping location. If you do not receive the purchased item(s) within this delivery time frame, please contact our customer service team by emailing cs@arte-madrid.com.

If the delivery address provided is invalid, incomplete, or out of the delivery service area, ARTE Madrid reserves the right of order cancellation.

ARTE Madrid is not liable for any late delivery or any forms of damages arise during delivery caused by any circumstances beyond our reasonable control.

All product prices displayed on arte-madrid.com do not include customs duties and other taxes. Goods that arrive at the country of shipment may be subject to customs duties, surcharges or import restrictions, which are borne by the recipient. In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.

Please note that ARTE Madrid does not ship orders to P.O. boxes or military bases.



ARTE Madrid will make every effort to ensure all the prices, details, size and any other information of the item(s) are correct but ARTE Madrid reserves the rights to change and amend this information without prior notice. We are not liable for any loss and damages associated with using this site however caused, including but not limited to incorrect prices and information.

This website may contain links to other websites. These linking websites may operate by our affiliates or third parties. We are not responsible for all the contents or websites linked to our website as we have no control over these linking websites of which have different terms of use, privacy policies, and data collection practices. These links and linking websites are only for your convenience. Accessing these linking websites and links are at the user’s own risk.

ARTE Madrid holds no responsibility for any loss you may suffer from accessing this website including but not limited to any transmission error or delay in any transaction or any whatever reasons of loss that beyond our reasonable control.


Exchange and Return Policy

Within 30 days of purchases, every regular-priced jewellery item is eligible for a one-time exchange to another one item at the same value, with no reason asked. Other products such as accessory, tailor made item, discounted item and gift item are not eligible for exchange.

For exchange to an item at higher value, customer is required to pay for the difference in value; For exchange to an item at lower value, the difference in value will not be returned to customer.

Item(s) must be in the same condition with original packaging, unwashed, unworn, as when it first arrived.

The shipping fees and the related costs of the returned products shall be covered by the customers, including but not limited to sending the goods to ARTE Madrid and returning the goods to customer’s location.

Return requests that do not meet our policy will not be accepted and will be sent back to the customer at customer’s own cost.

Goods sold are not refundable.

ARTE Madrid reserves the final right of decision.

For further return/ exchange procedures, please contact our Customer Service team by emailing cs@arte-madrid.com.


Data Privacy Policy

All data collected are used for the purpose of processing the order. ARTE Madrid will put reasonable efforts, which within our capacity and power, to keep the details of your order and payment secure. However, ARTE Madrid will not liable for any loss you may suffer if a third party unauthorized access to your data you provided.

For full information, please read our Privacy Policy.



All trademarks, service marks, logos and trade names at this website are trademarks or registered trademarks of ARTE Madrid. No party is entitled or has any rights to use all trademarks, services marks, logos and trade names without our prior written permission or consent. The copyrights of this website and all of its contents but not limited to texts, thumbnails, graphics, icons, images, product information, user interface, web design, videos clips and codes are protected under the copyright laws of China Hong Kong Special Administrative Region as well as other countries.


Language and Governing Law

If any discrepancy occurs between the English, Chinese or Spanish language versions of these Terms of Conditions, the English language version shall prevail.

Your use of this site, any contract between you and ARTE Madrid and these Terms and Conditions shall be governed by and constructed in accordance with the laws of China Hong Kong Special Administrative Region of the People’s Republic of China (HKSAR) and subject to the exclusive jurisdiction of the courts of HKSAR.


Last revised: 01 Mar 2021

Declaration: I hereby declare and confirm that all the information given above in this order form is accurate, true and complete to my best of knowledge, information and belief. I confirm that I have read and understood, and fully agree to the Terms and Conditions outlined above.