Política de privacidad

This Privacy Policy will explain how our organization (ARTE HONG KONG LIMITED) uses the personal data we collect from you when you use our website.

1. Why do we need your personal data?

ARTE Madrid recognizes the importance of protecting the information collected from you, and we respect your privacy rights. ARTE Madrid is committed to providing the best interactions and online shopping experience for you. Collecting Personal Data from you helps us to achieve the goal of providing quality products and services. We do not collect any sensitive data about you.

2. What data do we collect?

ARTE Madrid is committed to respecting your privacy. We are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. For this reason, the way in which we collect and store information, including personal data, is dependent on how our website and related services are used.

2.1 Data provided by you

ARTE Madrid recognizes the importance of personal data by which you can be identified, such as your name, address, or e-mail address (“Personal Data”).

We may collect the following data from you depending on the services you wish to use on our website.

  • Personal data we may collect when you register on our site or send an inquiry requesting support, including your name, ID name you provided or email address.
  • Personal data we may collect when you make a purchase, including phone number, payment information, billing and mailing address(es), your name, the day of purchase, and email address.
  • Information you provided to us via third parties such as Facebook and Instagram.
  • We may keep a record of any of your inquiry(s) and the relevant correspondence if you contact us.

We may also invite you to complete survey(s) or questionnaire(s) for research purposes aiming to better improve our website. All of the data is categorized by the fact that you have voluntarily provided it. We use the information for the reasons stated in this privacy policy.

2.2 Data collected through your interaction on our website

ARTE Madrid uses various technologies to improve and optimize the quality of your interaction with us. Such technologies may lead to obtaining personal data automatically by us or by third parties on our behalf.

2.2.1 Clickstream Data

When you visit our website, data is sent from your browser to our server. The only reason we collect data from you is to keep improving our services and enhance your experience on our website. These data are obtained by us or by third parties on our behalf.

We may collect the following data about you for the purposes of internal marketing analysis or system administration.

  • Visitors’ IP address
  • Date and time of the visit
  • Referral source URL (the site that the visitors has been referred)
  • Page(s) visited and user behavioral flow on our website
  • Information about the browser used

2.2.2 Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How do we use Cookies

ARTE Madrid uses Cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in for your convenience
  • Understanding how you use our website and your browsing tendency.

How to manage Cookies

If you do not wish to accept any Cookies, you may refuse it by setting your browser, but it may mean that you will not be able to take full advantage of using our website.

2.2.3 Re-marketing Data

ARTE Madrid and third parties on our behalf use re-marketing (or re-targeting) systems to enable us to advertise directly to visitors who have already shown interest in our products and/or who have purchased our products in the past.

Re-marketing systems analyze your Cookies and display advertisements to you based on your past browsing behavior. For more information about Cookies, please see Paragraph 2.2.2.

  1. 4.How do we use the collected data?

ARTE Madrid team determines the purposes and means of how your personal data is used. Taking along with its legal responsibilities, a data controller is legally responsible for the storing and use of personal data.

Contact Details:

ARTE Madrid

16/F 38 Heung Yip Road

Wong Chuk Hang

China Hong Kong

Tel: +852 3975 8894

E-mail: cs@arte-madrid.com

ARTE Madrid does not employ a Data Protection Officer. If you have any inquiry regarding the personal data you have provided to us, please kindly contact ARTE Madrid at any time.

4.How do we use the collected data?

ARTE Madrid respects all personal privacy rights, and we use your data mainly for the purpose of making our website more user-friendly and optimizing your experience with us. Therefore, we may process your personal data in the following ways:

4.1 Optimize your experience with us

  • Efficiently present content from our website on your computer
  • Efficiently deliver information to you regarding your order(s), such as notifying you on the status of your order(s), answering your request or question relating to your order(s), completing your order, processing your payment, etc.
  • To notify you about changes to our services, terms, conditions and policies.
  • To verify your identity and to respond to any inquiry or request, and provide you with the best services possible.
  • To notify and provide you with the benefits and services of being an ARTE Madrid online account user.
  • To allow you to share information about our products to others via third parties, such as Facebook, Google, WeChat.
  • Prevent and/or detect any misuse or fraud.

4.2 Marketing

With your permission, we may use your personal data for the purposes of marketing, advertising and market research. For instances, we may send out information about products and services of ours that we think you might like, new promotion offer(s) that we would like to share with you, and information related to ARTE Madrid products via email, postal services, text message, telephone or any other electronic means.

In order to be able to contact you with information that is of special interest to you, your overall interaction with ARTE Madrid (for example, but not limited to, your shopping behaviour or history on our online store and in ARTE Madrid physical stores; your ratings and reviews of our products and services; your contact history with us; your browsing behaviour; your participation in any events or promotions) will be analysed and used.

When you visit ARTE Madrid official website, your personal data may be processed in the following ways for marketing purpose:

  • Traffic source analysis
  • Internal search analysis
  • Purchase analysis
  • Device analysis
  • Re-marketing
  • Interest analysis
  • Content, A/B testing, and products browsing analysis

If you have agreed to receive marketing messages, you have the right at any time to stop us from contacting you for marketing purposes at any time.

If you no longer wish to be contacted for marketing purposes, please email us at cs@arte-madrid.com.

5.Your data protection rights

ARTE Madrid would like to make sure you are fully aware of all of your data protection rights. If you provide us with your personal information on our website, this is considered a voluntary act. While we respect your privacy rights, however, certain personal information is required to access our various customer services and benefits. For instances, in the event that you placed an order on our website, we must know your name, mailing address, billing address, email address, payment information, etc. to be able to complete your order.

You can make a request to exercise the following rights below by kindly emailing us at cs@arte-madrid.com, and stating your request, we will respond to you accordingly. We will comply with the required extent as soon as possible after receiving your request. Under normal circumstances, we will respond within a month. If for any reason, we cannot comply with your request, we will contact you. We cannot control the situation of email loss, if we have not contacted you within a month, please kindly email us again.

In general, every user is entitled to the following rights:

5.1 The right to request access to your personal data

You are entitled to the right to request ARTE Madrid for copies of your personal data.

5.2 The right to amend your personal data

You are entitled to the right to request that ARTE Madrid corrects any stored information you believe is inaccurate.

5.3 The right to erase your personal data

You are entitled to the right to request that ARTE Madrid erases your stored personal data.

5.4 The right to restrict the processing of your data

Under certain circumstances, you have the right to request that ARTE Madrid restricts the processing of your personal data.

5.5 The right to object to the processing of your data

You are entitled to the right to ask ARTE Madrid not to process your personal data.

5.6 The right to data portability

You are entitled to the right to request that ARTE Madrid transfers the data that we have collected to another organization, or directly to you.

5.7 The right to unsubscribe

You are entitled to the right to unsubscribe the emails sent by ARTE Madrid containing newsletter or marketing content.

For all other types of messages you may receive from us, such as administrative notifications or order confirmation, the receipt of such might not be able to terminate. For further information, please contact us at cs@arte-madrid.com

6.Security of your personal data

ARTE Madrid securely stores your personal data by utilizing the appropriate technical measures. We are against any unauthorised use, loss, or any other unlawful destruction of personal data. We only permit and comply with using and processing each personal data legally and securely. ARTE Madrid will only retain your personal data when necessary or requests have been made.

7.Changes to this privacy policy

ARTE Madrid keeps its privacy policy under regular review and places any updates on this website. The privacy policy was last updated on [ 01 Feb 2019 ]

8.Contact information

If you have any question or enquiry about ARTE Madrid’s privacy policy, the personal data we hold on you, or you would like to exercise one of your data protection rights, please so not hesitate to contact us by the following means:

Email us atcs@arte-madrid.com

Call us: +852 3975 8894

Write to us at:

16/F 38 Heung Yip Road

Wong Chuk Hang

Hong Kong China