Terms and Conditions

General

All items (the “Items”) sold by ARTE MADRID through this site are sold subject to the Terms and Conditions contained herein (these “Terms and Conditions”) written by ARTE MADRID. By submitting your order, you confirm that you have read, understood and agreed to these Terms and Conditions.

To place an order through this site, you must be an individual reached the age of majority (which in most countries is 18 years old), who have the legal capacity to enter into a contract.

These Terms and Conditions only apply to the sales conducted through this site and all the products sold through ARTE MADRID retail stores are not subject to these Terms and Conditions.

ARTE MADRID reserves the rights to amend and change these Terms of Conditions from time to time without any prior notice and enter of this website will signify your agreement to be bound by these modified “Terms and Conditions”.

Headings of these Terms and Conditions are used for convenience only and should not be taken into account when constructing these Terms and Conditions.

Orders

The price shown on this site are in USD by default setting (in HKD if you are located in China Hong Kong), customers can change the setting to EUR or GBP.

After you submitted an order on our site and once the order is confirmed, an order confirmation email will be sent to the email address provided by you.

ARTE MADRID will endeavour to fulfill the purchased orders in this site but shall not be liable to any person if ARTE MADRID declines to or is unable to fulfill an order for whatever reasons. Under such circumstances, your order will be cancelled and the payments will be refunded.
Tailor-made orders are accepted through this site. For details, please contact our customer service team by emailing cs@arte-madrid.com.

Facebook, Instagram, Gmail, Yahoo Sign in and Checkout

To provide a user-friendly environment, ARTE MADRID website provides convenient social media including but not limited to Facebook, Instagram, Gmail, Yahoo Sign in and Checkout capability. You are responsible for maintaining the confidentiality of your personal social media and email accounts, passwords and other personal information by preventing unauthorized access to your social media accounts, email accounts, and your account at our website without negligence and carelessness.

Coupon or Promotion Codes

ARTE MADRID coupon or promotion codes are subject to expire without notice. ARTE MADRID will not accept expired coupon or promotion codes.

Free Gifts

Free gifts are limited in quantity and subject to availability. ARTE MADRID reserves the right to substitute another gift of comparable value, without notice, when the selected free gift is not available.

Payments

All the payments for online purchases on this site must be settled by using PayPal. ARTE MADRID owns the rights to change the payment method and such changes will be announced on this website.

When ordering on this website, you will need to enter your payment details on the appropriate form including your credit card information. You hereby confirm that you own the credit card legitimately and all the details you provided for the payment are correct.

ARTE MADRID holds no responsibility and will not pay for any additional charges arise through credit card payment.

Shipping Policy

ARTE MADRID offers free shipping worldwide for orders over HKD600.00. However, ARTE MADRID reserves the rights to charge the shipping costs and taxes of the purchased items.

After your purchased item(s) is / are shipped, you will receive a shipment notification with delivery details including shipment tracking number by the e-mail provided when you placed your order. The e-mail you submitted must be valid in order to receive the notifications.

ARTE MADRID will ship your purchased item(s) out within 3-7 working days unless the item is out of stock. ARTEMADRID will inform you of the arrangement through your registered e-mail if such cases occur.

Under normal situations, the delivery time is within 5-14 working days depends on the shipping location. If you do not receive the purchased item(s) within this delivery time frame, please contact our customer service team by emailing cs@arte-madrid.com.

If the delivery address provided is invalid, incomplete, or out of the delivery service area, ARTE MADRID reserves the right of order cancellation.

ARTE MADRID is not liable for any late delivery or any forms of damages arise during delivery caused by any circumstances beyond our reasonable control.

All product prices displayed on arte-madrid.com do not include customs duties and other taxes. Goods that arrive at the country of shipment may be subject to customs duties, surcharges or import restrictions, which are borne by the recipient. In view of the differences in tariff regulations in different countries, for details, please check with your local customs before purchasing.

Please note that ARTE MADRID does not ship orders to P.O. boxes or military bases.

Disclaimer

ARTE MADRID will make every effort to ensure all the prices, details, size and any other information of the item(s) are correct but ARTE MADRID reserves the rights to change and amend this information without prior notice. We are not liable for any loss and damages associated with using this site however caused, including but not limited to incorrect prices and information.

This website may contain links to other websites. These linking websites may operate by our affiliates or third parties. We are not responsible for all the contents or websites linked to our website as we have no control over these linking websites of which have different terms of use, privacy policies, and data collection practices. These links and linking websites are only for your convenience. Accessing these linking websites and links are at the user’s own risk.

ARTE MADRID holds no responsibility for any loss you may suffer from accessing this website including but not limited to any transmission error or delay in any transaction or any whatever reasons of loss that beyond our reasonable control.

Warranty

Starting from the date of purchase, ARTE Madrid eShop provides a 3-month free repairing service on regular priced jewellery item.

  • Within 3 months of purchase: Enjoy free repair by original manufacturer.
  • 3 months to 1 year of purchase: Enjoy 50% discount on repair charge by original manufacturer.
  • Over 1 year of purchase: Enjoy repair in original charge by original manufacturer.

The above repairing scheme is only applicable to regular-priced jewellery item and tailor made item. A valid proof of purchase (email invoice or invoice number) is required to present when repairing.

If the product eligible for warranty is outside of the 3-month free repairing, or the product is discounted item or accessory, ARTE Madrid offers lifetime repair with a reasonable repairing charge. Gift repair is not accepted.

 The shipping fees and the related costs of sending the goods for repairing shall be covered by customers; and the shipping fees of returning the goods to customers are covered by ARTE Madrid.

For any pair of earrings purchase, customers could always order the single piece of the earrings with a 40% off discount at the current retail selling price for the replacement. Please contact our customer service team by emailing cs@arte-madrid.com for details.

The repaired product must be the same style of the returned product. Terms and conditions apply. ARTE Hong Kong Limited reserves the right of final decision in case of any disputes.

Exchange and Return Policy

Within 30days of purchases, every regular-priced jewellery item is eligible for a one-time exchange to another one item at the same value, with no reason asked. Other products such as accessory, tailor made item, discounted item and gift item are not eligible for exchange.

For exchange to an item at higher value, customer is required to pay for the difference in value; For exchange to an item at lower value, the difference in value will not be returned to customer.

Item(s) must be in the same condition with original packaging, unwashed, unworn, as when it first arrived.

The shipping fees and the related costs of the returned products shall be covered by the customers, including but not limited to sending the goods to ARTE Madrid and returning the goods to customer’s location.

We aim to dispatch the repaired product(s) within 2 weeks after receiving your returned product(s).

Return requests that do not meet our policy will not be accepted and will be sent back to the customer at customer’s own cost.

Goods sold are not refundable.

ARTE MADRID reserves the final right of decision.

For further return/ exchange procedures, please contact our Customer Service team by emailing cs@arte-madrid.com.

Data Privacy Policy

All data collected are used for the purpose of processing the order. ARTE MADRID will put reasonable efforts, which within our capacity and power, to keep the details of your order and payment secure. However, ARTE MADRID will not liable for any loss you may suffer if a third party unauthorized access to your data you provided.

For full information, please read our Privacy Policy.

Trademarks

All trademarks, service marks, logos and trade names at this website are trademarks or registered trademarks of ARTE MADRID. No party is entitled or has any rights to use all trademarks, services marks, logos and trade names without our prior written permission or consent. The copyrights of this website and all of its contents but not limited to texts, thumbnails, graphics, icons, images, product information, user interface, web design, videos clips and codes are protected under the copyright laws of China Hong Kong Special Administrative Region as well as other countries.

Language and Governing Law

If any discrepancy occurs between the English, Chinese or Spanish language versions of these Terms of Conditions, the English language version shall prevail.

Your use of this site, any contract between you and ARTE MADRID and these Terms and Conditions shall be governed by and constructed in accordance with the laws of China Hong Kong Special Administrative Region of the People’s Republic of China (HKSAR) and subject to the exclusive jurisdiction of the courts of HKSAR.

Last revised: 01 Mar 2021

Declaration: I hereby declare and confirm that all the information given above in this order form is accurate, true and complete to my best of knowledge, information and belief. I confirm that I have read and understood, and fully agree to the Terms and Conditions outlined above.