Jewellery Maintenance & Care Guide

Daily Wearing
  • Jewellery must not be exposed to irritative chemicals, sprays, cosmetics and perfumes.
  • Avoid wearing your jewellery while showering, sleeping or intensely exercise.
  • Avoid violent crash or twist when wearing your jewellery.
Cleaning

Use water and a soft or dry cloth to clean your jewellery. Avoid contact with chlorine or saline.

Storage
  • Store jewellery in its original box or in individual pouches to protect your jewelry from humidity and extreme heat.

  • Place your jewellery on soft lining (e.g. suede, silk or velvet) with separate compartments to protect them from scratches and other damage.

  • Keep necklaces and bracelets untangled by laying flat when storing.
Pearl Jewellery Care
  • Avoid exposing your pearl jewellery to acid, alkaline, contrasts in temperature and extremes of humidity.

  • Use a dry, soft cloth to gently wipe the pearls.

  • Avoid your pearl jewellery contact with silver or jewellery cleaning solution, sonic cleaning is not suitable for pearl jewellery.

  • Be sure to store your pearls in a cool, dry place.

  • Place your jewellery on soft lining (e.g. suede, silk or velvet) with separate compartments to protect them from scratches and other damage. Avoid storing pearls in plastic containers, as these can trap moisture and cause the pearls to become discolored or damaged.
Maintenance Service
  • All jewellery purchased from ARTĒ Madrid enjoy 6-month regular warranty.

  • All jewellery purchased from ARTĒ Madrid enjoy lifetime polishing service, which is free of charge. Please visit our stores for the exclusive service and keep your jewellery as good as new.

  • Please keep your order confirmation email as purchase record. Relevant maintenance charges are borne by the customer after the regular warranty ended.

  • Please email cs@arte-madrid.com for further enquiries with our Customer Service team.